The Xpert Clinics complaints checker is one of our longest running development projects. In the span of almost 1 year weblyfe collaborated on developing a chatbot that could accurately predict and advise its users what to do when they had complaints in their hand or wrist. The development was done in an international and interdisciplinary team including:
Weblyfe designed the images, collaborated on creative writing to position the app most optimally for its target audience and translated the medical logic and code from LimeSurvey to Platform24.
We also set up and executed the rigorous testing protocol to adhere to the Medical Device Registration rules set by the European Parliament as well as to validate the 1:1 behaviour of the medical logic in the Limesurvey.
We designed and developed the app with the user in mind making sure that usability and clear communication would prevent false advice to be given to potential patients.